Frequently Asked Questions
What is the 100% guarantee policy?
We take pride in the work we do and the 100% guarantee policy states that you will not be charged until you are completely satisfied with your service. In the event that you are unhappy with your service, we ask that you please contact us within 12 hours of your service and allow your cleaning professionals to return and correct any issues. If we do not hear from you within 12 hours of your service, we will assume you are satisfied and your card will be charged.
What is your cancellation policy?
We get it, sometimes things come up. However, our cleaners are paid per job and depend on that income to make a living. Please email support@goldengoalcleaners.com or call/text 773-599-1221 as soon as you know you will be rescheduling or canceling. In order to try to be fair to everyone involved, we have adopted the following cancellation policy:
Reschedule/Cancel within 12-36 hours of arrival:
If the request is received within 12-36 hours of the beginning of your arrival window, a cancellation fee of $75 will be charged to the card on file.
Reschedule/Cancel within 12 hours of arrival:
If the request is received within 12 hours of the beginning of your arrival window or no correspondence is received, a cancellation fee of 75% of the cleaning fee will be charged to the card on file. This charge also applies if the cleaners are unable to access the property.
What is included in a cleaning?
Standard Recurring Cleaning
Our Standard Recurring Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
Living Areas & Bedrooms
- Dust all furniture, flat surfaces and TV screens
- Dust vents, light fixtures, ceiling fans
- Dust window sills and blinds
- Dust baseboards
- Spot clean doors
- Sweep, mop, vacuum floors
- Vacuum under furniture
- Remove trash and wipe down trash can
- Make beds
- Clean mirrors
- Doorknobs cleaned and disinfected
Bathrooms
- Clean and sanitize shower walls/floor, bathtub, toilet, sinks
- Fixtures cleaned and polished
- Shower door cleaned
- Mirrors cleaned
- Wipe down countertops and outside of cabinets and drawers
- Dust light fixtures and vents
- Dust blinds and windowsills
- Dust baseboards
- Spot clean doors
- Empty trash, wipe down trash can
- Sweep, vacuum, and mop floors
- Doorknobs cleaned and disinfected
- Empty and wipe down trash can
Kitchen
- Scrub and sanitize sink and countertops
- Clean and polish fixtures
- Wipe down exterior of cabinets
- Clean stove tops, range, burners, drip pans, and knobs
- Clean exterior of vent hood
- Clean exterior of oven, fridge, and microwave
- Wipe down backsplash
- Dust all furniture and flat surfaces
- Dust windowsills and blinds
- Dust baseboards
- Spot clean doors
- Clean and disinfect light switches and door knobs
- Empty and wipe down trash can
One-Time Clean
All of our One-Time Cleans are deep cleans, providing a thorough and detailed cleaning of your entire home. This service is perfect for a fresh start, special occasions, or seasonal refreshes — ensuring every corner is meticulously cleaned and revitalized. Once we have performed a One-Time Clean, our Standard Recurring Cleaning will be the perfect choice for recurring services!
Living Areas & Bedrooms
- Dust all furniture, flat surfaces, and TV screens
- Dust top and bottom of ceiling fans
- Dust vents, light fixtures, high reach areas, and cobwebs
- Clean windowsills and dry dust blinds
- Clean inside of sliding glass door
- Handwash all baseboards
- Clean all doors, doorways, and trim
- Clean and disinfect all light switches and door knobs
- Sweep, mop, and vacuum floors
- Vacuum under all furniture
- Remove trash and wipe down trash can
- Make beds
- Clean mirrors
Bathrooms
- Clean and sanitize shower walls/floor, bathtub, toilet, and sinks
- Clean and polish all fixtures
- Clean shower glass door
- Mirrors cleaned
- Clean countertops and outside of cabinets and drawers
- Clean mirrors
- Dust light fixtures and vents
- Clean windowsills and dust blinds
- Handwash all baseboards
- Clean doors, doorways, and trim
- Clean and disinfect all light switches and doorknobs
- Sweep, vacuum, and mop floors
- Empty trash and wipe down trash can
Kitchen
- Scrub and sanitize sink and countertops
- Clean and polish fixtures
- Wipe down and clean exterior of all cabinets
- Clean stove top, range, burners, drip pans, and knobs
- Clean exterior of vent hood
- Clean exterior of oven, fridge, and microwave
- Wipe down and clean backsplash
- Dust all furniture and flat surfaces
- Dust vents, high reach areas, light fixtures, cobwebs
- Clean windowsills and dry dust blinds
- Handwash all baseboards
- Clean all doors, doorways, and trim
- Disinfect light switches and door knobs
- Sweep, vacuum, and mop floors
- Empty trash and wipe down trash can
Move In/Move Out
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
- Dust all flat surfaces (wet dusting if needed)
- Dust top and bottom of ceiling fans (wet dusting if needed)
- Dust vents, light fixtures, high reach areas, and cobwebs
- Clean windowsills, and dry dust blinds
- Clean inside of sliding glass door
- Handwash all baseboards
- Clean all doors, doorways, and trim
- Clean and disinfect all light switches and door knobs
- Spot clean walls
- Sweep, mop, and vacuum floors
Bathrooms
- Clean and sanitize shower walls/floor, bathtub, toilet, and sinks
- Clean and polish all fixtures
- Clean shower glass door
- Clean countertops and outside of cabinets and drawers
- Clean inside of cabinets and drawers
- Clean all mirrors
- Dust light fixtures and vents (wet dusting if needed)
- Clean windowsills and dry dust blinds
- Handwash all baseboards
- Clean all doors and doorways, including trim
- Disinfect all light switches and doorknobs
- Spot clean walls
- Sweep, vacuum, and mop floors
Kitchen
- Scrub and sanitize sink and countertops
- Clean and polish fixtures
- Wipe down and clean exterior of all cabinets
- Clean stove top, range, burners, drip pans, and knobs
- Clean inside of all cabinets
- Clean exterior of vent hood
- Clean interior and exterior of oven, fridge, and microwave
- Wipe down and clean backsplash
- Dust all flat surfaces (wet dusting if needed)
- Dust vents, high reach areas, light fixtures, and cobwebs
- Clean windowsills and dry dust blinds
- Handwash all baseboards
- Clean all doors, doorways, and trim
- Clean and disinfect all light switches and door knobs
- Spot clean walls
- Sweep, vacuum, and mop floors
- Polish stainless steel
Who’s cleaning my home?
We work exclusively with proven, professional cleaners. Less than 5% of cleaner applicants make it through our screening process. If we’re not comfortable with them in our own home, we will not work with them. We take the following steps in order to ensure that the most qualified cleaners are available to our clients:
- Application Review
- Initial Phone Screening
- In-Person Meeting
- Test Cleaning
- Background Check
- Federal Criminal Database Search
- Professional and Personal Reference Checks
- Ongoing follow-ups / quality checks with clients
We believe that our rigorous vetting process is the most important aspect to providing the highest-quality cleaners to our clients. We wouldn’t settle for anything less, and neither should you!
Do I need to be home during the cleaning?
You can be home for your service, or you can provide keys/access codes for your cleaning professionals, whatever works best for your schedule. Some of our recurring clients provide a lock box at the home with a key so that their cleaning professionals simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box or key code so you can easily change the access code for any reason.
What should I do to prepare for my cleaning?
You can do as much or as little preparation for your service. However, your cleaning professionals reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!
Do your cleaners wear masks?
Our cleaners are more than willing to wear masks at your request. We consider ourselves guests in your home and we will do everything we can to make you comfortable.
Additional Questions?
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